ServiceNow Technical Product Manager

PROJECT INFORMATION:Industry: TechnologyLocation: RemoteAssignment type: B2B Summary: As a ServiceNow Technical Product Manager, you will play a crucial role in bridging technical capabilities with business needs. Your primary goal is to optimize the ServiceNow platform to align with customer service management objectives.Responsibilities:Serve as the primary point of contact and platform expert for business clients and stakeholders.Develop and maintain a strategic roadmap for the Customer Service Management (CSM) component.Act as a trusted advisor to business users regarding ServiceNow functionalities.Gather requirements and translate them into technical specifications.Collaborate with cross-functional teams for solution integration.Provide technical expertise and business analysis.Coordinate with development teams to execute ServiceNow CSM initiatives.Maintain documentation and produce regular progress reports.Lead and mentor team members to foster a collaborative environment.Stay informed about advancements and industry trends in ServiceNow.Must Haves:Minimum 5 years' experience in ServiceNow as a product manager, business analyst, technical consultant, or solution architect.Expertise in ServiceNow development and implementation, particularly in CSM.Knowledge of ServiceNow architecture, capabilities, and modules.Strong business analysis skills within CSM frameworks.Effective communication and interpersonal skills.Fluent English (written and spoken).Nice to Haves:Experience in JavaScript, HTML, CSS, and other web technologies.General knowledge of ServiceNow integration techniques and third-party tools.