Senior AI Engineer

For Digital Hub Warsaw, we are looking for:

Senior AI Engineer

In Digital Workplace, we are seeking a Backend Engineer with NLP specialization to join our User Support team’s agentic transformation. This role is critical to building the Agentic Content Management System (ACMS) — a modular, headless, AI-driven content management platform designed for ingesting, validating, structuring, and publishing enterprise knowledge. 

Unlike a chatbot or single-channel solution, ACMS enables a system of agents that collaboratively create, enrich, and manage content, then deliver it across multiple channels — voice, mobile, chat, conversational interfaces, articles, and knowledge bases — serving users, human agents, and digital agents alike. 

The engineer will start by delivering the Enhanced Article Co-Creation Agent, the first agent in a multi-agent system for complete knowledge article lifecycle management. It drafts first versions of knowledge content based on themes generated by the Signal Agent and performs four roles in one:  

1.                  Writer — produces plain-language, user-centric articles.  

2.                  Intent Structurer — breaks articles into machine-readable intents (e.g., goal, object, action).  

3.                  Format Converter — structures output for AI and omnichannel use (JSON, Markdown, HTML).  

4.                  Self-contained Module — optimized for agent consumption and reuse across platforms.  

Beyond this initial project, the role will contribute to designing and scaling additional agentic microservices across the ACMS ecosystem.