Learning Support Specialist (M/K)

Zakres obowiązków Process and resolve learning-related user inquiries via ServiceNow, ensuring timely, accurate, and service-oriented case handling Troubleshoot learning system issues and guide users through correct processes, providing clear and actionable instructions Publish, update, and maintain learning content, including e-learning modules, instructor-led courses, sessions, curricula, and certifications Ensure metadata accuracy, version control, course availability, and correct assignment rules Process and maintain learning-related access requests, including permissions for administrators, instructors, and designated learning roles, in line with governance and security guidelines Collaborate closely with Learning & Development, HR, IT, Compliance, and other People & Culture partners to resolve cross-functional learning issues Safeguard learning data quality and ensure compliance with global learning governance, data protection standards, security protocols, and internal controls Support continuous improvement by identifying recurring issues, contributing to process enhancements, and participating in testing or rollout of new learning functionality Wymagania Fluent English communication skills Advanced knowledge of SuccessFactors Learning or comparable LMS platforms Intermediate experience with ServiceNow or similar ticketing tools Intermediate proficiency in Microsoft Office Familiarity with digital learning tools, formats, content upload workflows, and virtual learning environments Experience in Learning & Development, learning system administration, HR technology, Shared Services, or similar operational support roles Hands-on experience managing learning system activities such as course setup, content publishing, assignments, session management, and reporting Practical experience working with LMS platforms, including user issue troubleshooting and content updates Experience using service ticketing tools (preferably ServiceNow), including queue management, documentation, and structured escalation Exposure to learning-related troubleshooting, such as data inconsistencies, assignment failures, or progress tracking issues Experience creating and maintaining procedural documentation, including SOPs, work instructions, and knowledge articles Background in supporting continuous improvement initiatives, participating in UAT, and contributing to system releases or enhancements Strong collaboration skills with experience working across L&D, HR, IT, Compliance, and business teams Experience working in an international environment with multiple learning audiences and local requirements Familiarity with data protection regulations and access governance related to learning systems Bachelor’s degree in Human Resources, Learning & Development, Education Technology, Business Administration, or a related field Learning system-specific training or certifications (e.g. SuccessFactors Learning Administration) are advantageous Professional certifications in Learning & Development or digital learning are beneficial Knowledge of IT service management principles (ITIL Foundation or equivalent experience) is an asset Understanding of GDPR, data privacy, and security requirements related to learning data and user access Strong written and verbal communication skills Fluency in English is required; additional European languages are an advantage Oferujemy Hybrid working model Sports card Life insurance Inclusive, international working environment Opportunity to work with modern learning technologies in a global shared services setup