Jira Administrator & Application Support Specialist

We are seeking a Jira Administrator & Application Support Specialist to join our international team supporting one of the world’s largest Jira environments. This role offers the opportunity to work remotely or in a hybrid model from Poland, collaborating directly with Atlassian Premier Support and engaging in cloud migration, app modernization and SRE practices within a dynamic agile ecosystem.ResponsibilitiesSupport end-user requests and process them in line with operational guidelinesMaintain and extend automation rules using Jira AutomationDevelop and manage workflows with Jira Misc Workflow Extensions (JMWE)Manage Xray Test Management configurations and permissionsConfigure and support Structure for Jira boards and reportsTroubleshoot and resolve configuration or integration issues for end-usersDevelop Python scripts or REST integrations for custom reporting or automationParticipate in incident resolution and root cause analysisSupport cloud migration initiatives including app gap analysis and re-platformingRequirements2+ years of experience in Jira Administration (Data Center and Cloud)Knowledge of Jira Automation, including rules, triggers and actionsExpertise in JMWE, Structure and Xray pluginsCompetency in workflow design, permission schemes and field configurationsUnderstanding of Scrum, Kanban and Agile methodologySkills in using AI tools and agents such as ChatGPT or Copilot for automation and productivity in JiraProficiency in Python scripting or REST API integrationsFamiliarity with Jira Software Cloud migrationBackground in integrating ServiceNow, Confluence, Bitbucket or GitHubKnowledge of Kubernetes or GCP for Data Center environmentsStrong communication and documentation skillsCapability to work proactively and solve problems in a fast-paced agile environmentQualifications in English at B2 level or higher for daily collaboration and documentationWe offer/BenefitsWe gather like-minded people:Engineering community of industry professionalsFriendly team and enjoyable working environmentFlexible schedule and opportunity to work remotely within PolandChance to work abroad for up to 60 days annuallyBusiness-driven relocation opportunitiesWe provide growth opportunities:Outstanding career roadmapLeadership development, career advising, soft skills, and well-being programsCertification (GCP, Azure, AWS)Unlimited access to LinkedIn Learning, Get Abstract, Cloud GuruEnglish classesWe cover it all:Stable income (Employment Contract or B2B)Participation in the Employee Stock Purchase PlanBenefits package (health insurance, multisport, shopping vouchers)Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and moreReferral bonusesCorporate, social and well-being eventsPlease, note:The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.We will reach out to selected candidates exclusively.EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.