It Support Engineer

Company Context

VSI is a leading localisation company, offering foreign-language versioning services such as voice-over, dubbing, subtitling and translation. We have dedicated facilities in the world’s major media hubs, and provide services to some of the largest global brands.

Job Overview

Have you got a real passion for IT? Would you like a role where you can develop further? If you have answered yes, then we may just have the role for you.

We are looking for a IT Support Engineer to join our team. The IT Support department is built around strong processes and procedures, drawing on a strong operational background to ensure a consistently excellent service is delivered each and every time. As part of the wider IT department, you will provide IT support to our internal and external customer base. It is essential that any successful candidate have experience of this type of working environment.

This is a varied and interesting role where you will be responsible for delivering desktop support and other services across the business. You will be expected to deal with customers via email, chat, telephone and face to face, assisting the existing team in ensuring work coming into the team is actioned as quickly and efficiently as possible, maintaining our high service standards at all times. Work arrives into the team in a variety of ways and is then triaged and allocated to team members to work on to resolution. You will be expected to think on your feet and be willing to get involved in all tasks.