HR System Support Team Manager (M/K)

Zakres obowiązków overseeing the daily delivery of user support and case resolution related to: Time & Attendance systems SuccessFactors access management Role-Based Permissions Manage day-to-day HR system support operations in line with agreed SLAs, KPIs, and quality standards Lead, coach, and develop a team of HR System Support Specialists Allocate workload, monitor capacity, and address operational risks or service gaps Act as a key point of contact for HR and business stakeholders, ensuring service satisfaction Collaborate closely with HR, IT, and People Services teams to ensure service continuity and consistency Ensure compliance with local labour law, data protection regulations, and internal governance standards Maintain and continuously improve process documentation, SOPs, and service guidelines Support implementation of global and regional process changes and new technologies Escalate complex or high-risk cases and support root cause analysis where needed Wymagania 5+ years of experience in HR Operations, HRIS, Shared Services, or IT service delivery 3+ years of experience in system-related operational support (access management, Time & Attendance, case management) 2+ years of people management or team leadership experience Hands-on experience with case management and ticketing tools (ServiceNow preferred) Strong knowledge of SuccessFactors and HR operational processes Experience working in a multi-country or global environment Strong analytical and problem-solving skills, with experience using KPIs and service data Fluent English communication skills Strong customer-service mindset and focus on quality, compliance, and risk management Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related field HR, HRIS, or service delivery certifications – advantageous System-specific certifications (e.g. SAP/SuccessFactors, Time & Attendance tools) – a strong plus IT service management certification (e.g. ITIL Foundation) – beneficial Oferujemy Hybrid working model Sports card Life insurance Inclusive, international working environment Opportunity to lead a critical HR systems function with real impact