HR Operations Team Leader – Life Cycle

Supervise and motivate the Life Cycle Team, Coach and develop the team, ensuring clear objectives are set and aligned with the broader HR strategy., Identify development opportunities for the team, within the Life Cycle Team., Identify training needs for the Life Cycle Team and ensure all training is completed., Plan and manage the workflow and case management allocation across the team, Monitor the case management system to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates., Identify and make recommendations for and deliver service improvements using best practice, customer feedback and feedback from the team., Manage HR cases and requests for sensitive populations, including HR for HR transactions, key new hires, and the Executive population., Support the provision of metrics dashboards & analysis of customer satisfaction trends, complaints, re-work, error rates etc., Build and maintain relationships with key stakeholders, through regular and open communication., Staffing & selection, integration of new staff to teams.. Fluent English;, Experience in supervising a team within HR Shared Service.;, Solid stakeholder management and relationship building skills;, Sound judgement and decision-making skills;, Excellent analytical and problem-solving skills;, Excellent customer service skills;, High level of accuracy and attention to detail essential.