Delivery Head (MEA Region)- Polish based

We are looking for an experienced Delivery Head to lead and oversee delivery operations for the MEA region, working from Poland. This senior leadership role is responsible for delivery governance, client satisfaction, operational excellence, and financial performance across multiple service lines.The ideal candidate combines strategic leadership with hands-on delivery ownership, understands MEA regional specifics, and has a strong background in managing offshore and globally distributed delivery models. Send CV to ([email protected]) if you are interestedKey ResponsibilitiesRegional Delivery LeadershipOwn end-to-end delivery governance for the MEA regionEnsure adherence to global delivery standards and best practicesAct as the senior escalation point for delivery-related topicsClient Engagement & GrowthBuild and maintain strong relationships with client leadership in the MEA regionProvide regular delivery updates, risk management, and value-added insightsSupport cross-sell and upsell initiatives with account leadershipOperational ExcellenceDrive delivery KPIs, quality assurance, and continuous improvement initiativesEnsure predictable delivery and high customer satisfactionManage and resolve escalations across complex delivery landscapesLeadership & Team ManagementLead and mentor Delivery Managers, Program Managers, and cross-functional teamsFoster a culture of accountability, collaboration, and innovationFinancial AccountabilityOwn delivery budgets, forecasts, and profitability for the MEA regionRequirements10+ years of experience in IT services delivery5+ years in senior delivery leadership roles (Delivery Head / Delivery Director / Service Delivery Director)Proven experience managing large-scale delivery programsStrong experience with offshore delivery for MEA clientsGood understanding of MEA regional and cultural specificsStrong stakeholder management and communication skillsHigh ownership mindset, customer-focused, team-orientedFluent English and Polish (spoken & written)Willingness to work from PolandValid EU work authorization / work permit for Poland required🎯 Ideal ProfileA senior delivery leader based in the EU, operating from Poland, with proven experience delivering for MEA clients, capable of leading global teams while balancing regional expectations and enterprise delivery standards.