Technical Product Advisor with French & Polish – 100% Remote

Job description:

Handle customer inquiries: e-mails and phone calls

Support individual (B2C) and business customers (B2B)

Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues

• Explain non-technical customers how electronics devices work, what is inside the device
• Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service
• Input data, write quickly and clearly
• Requirements:

Fluent French (C1/C2) – both written and spoken

• Fluent Polish (C2) – both written and spokenVery good English (B2/C1) – both written and spoken
• Technical understanding – interest or knowledge of how electronic devices work
• Ability to deal with challenging or disappointed customers in a calm way
• Team player, adaptable, and quality-focused with good IT tool skills
• Experience in customer service (individual / business customers)

Mile widziane:

Interest in a new technology and electronics trendsWe offer:

Work at home (100% remote from Poland) and IT devices

• Full-time position
• Dedicated training - we will teach you everything
• Development opportunities (Concentrix Academy for the future Team Leaders)

Language online classes for free (Polish and English)

An access to the unlimited courses (Concentrix University, LinkedIn Learning)

Competitions with attractive awardsBe The Best recognition program to appreciate your attitudes and skills

Work with Friends and Earn: referral campaign with financial bonuses