Senior Business Operations Specialist

Technologies we use

About the project

Your responsibilities

• Run the PMO: delivery audits, adherence to delivery standards, risk reviews, and EVM discipline across the portfolio.
• Own scheduling and bench management - daily allocation visibility, capacity planning, and bench reduction.
• Own Productive as our system of record: project setup, budgets, rate cards, time tracking hygiene, and reporting structures.
• Maintain and enforce SOPs across departments, flag where they break down, and propose updates.
• Run margin and forecast reporting, identify revenue leakage, and escalate with evidence.
• Build and maintain operational dashboards for delivery leads, finance, and the board.
• Coordinate cross-functional operational workflows across sales, finance, legal, talent, and marketing.
• Maintain integrations and workflow automation between Productive, Salesforce, and HubSpot.

Our requirements

• 3-5 years in Delivery Operations, Business Operations, or PMO, ideally in a software house or professional services environment.
• Hands-on experience with Productive - this is a must have
• Working experience with Salesforce or HubSpot.
• Solid understanding of forecasting, scheduling, and gross margin mechanics.
• Track record of operating inside a defined process framework and enforcing it in practice, not just documenting it.
• Strong analytical and systems-thinking skills; you are comfortable living in spreadsheets and BI tools.
• Proven cross-functional coordination across commercial and delivery teams.
• Polish at native level and English at least C1 level

Optional

• ITIL foundation or an equivalent operational process background.
• PMO, PMP, or Lean Six Sigma certification.
• Productive or HubSpot certification.
• SQL or BI literacy (Looker, Metabase, Power BI).
• Experience with EVM metrics (CPI, SPI, EAC) in a project delivery context.

What we offer

• UoP (CoE): Access to the WorkSmile platform offering benefits adapted to your preferences: Multisport card, Private health insurance package, Life insurance, And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
• UoP (CoE): PLN 175 monthly lump sum (ryczałt) for remote employees.
• B2B: Discounts on Apple products.
• Various internal initiatives: Team workshops and integration events, webinars, and knowledge sharing sessions.