L1 Service Desk Representative - Portuguese

Technologies we use

Your responsibilities

• Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you’ll escalate problems according to protocol, keeping customers informed and satisfied every step of the way.
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You’ll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You’ll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.

Our requirements

• Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Languages: Proficient in both Portuguese (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
• Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
• Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

What we offer

• Contract of Employment
• Private Medical Care
• Cafeteria Program
• Multisport Card
• Life Insurance
• Hybrid Work Model (if applicable)
• 26 Days Annual Leave Regardless of Seniority
• Learning & Development (8,000+ Trainings)
• Career Growth Opportunities
• International & Multicultural Environment
• Foreign Language Use
• Employee Assistance Program
• Employee Referral Program
• Supportive & Inclusive Culture.

Benefits

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