Customer Service Specialist (e-commerce)

Your responsibilities

• Participation in establishing new centralized e-commerce processes in SSC in customer support area
• Working through incoming second line support tickets
• Extracting and cross validating relevant order data, based on status
• Providing customers with accurate information
• Stabilizing the migrated process
• Supporting the optimization of process flows, compiling summary statistics, help defining additional system requirements and recommendations
• Supporting receivables activities such as collections, cash posting, invoicing etc.
• Identifying and implementing process improvements
• Preparing reports and analysis
• Assuring process compliance with Husqvarna policies and regulatory guidelines

Our requirements

• Minimum 2 years of experience in e-commerce customer support (preferably in a product-based company)
• Experience in handling 2nd line support and managing complex customer cases
• Fluent English (C1/C2)
• Ability to analyze and validate order data across systems (e.g., CRM/ERP, SAP is a plus)
• Experience working with ticketing systems and maintaining high-quality customer communication
• Good analytical skills – ability to prepare reports, analyze data, and identify process improvement opportunities
• Basic knowledge of finance processes (accounts receivable: collections, invoicing, cash posting)

What we offer

• Working in a dynamic and fast-growing team in the international environment,
• A unique package of social benefits, including MultiSport card, private medical care, group insurance, lunch card, discounts on Husqvarna products,
• Work in the prestigious Forest office building, opposite the Arkadia Westfield (next to Rondo Radosława),
• Hybrid working model with flexibility of 2 days per week available for remote work.