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HR Services France Lead

ArcelorMittal Business Center of Excellence Poland Zobacz wszystkie oferty

Praca hybrydowa

Lead

Menedżer

Dąbrowa Górnicza

1 miesiąc temu

W skrócie

HR Services France Lead role in Dąbrowa Górnicza (hybrid). Responsibilities include SLA compliance, operational coordination, reporting, and stakeholder management. Requires 2+ years of management experience, HRIS/ticketing tools knowledge, and fluency in English and French.

Słowa kluczowe

HRIS ServiceNow Jira SAP HR Oracle Power BI Excel ITIL SLAs KPIs

Skrót przygotowany przez AI na podstawie treści ogłoszenia.

Your responsibilities

Guarantee compliance with SLAs, OLAs and KPIs.
Coordinate operational activities across all delivery locations.
Coordinate task allocation, prioritisation and workload distribution.
Prepare and present operational dashboards and performance reports.
Lead service review meetings with internal stakeholders.
Ensure data quality and compliance with internal standards.
Act as liaison between offshore operations and internal HR teams.

Our requirements

Solid understanding of HR service delivery models (ITIL or Similar Methodologies).
At least 2 years of experience in a managerial role
Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).
Proficiency in SAP HR, Oracle or similar HRIS platforms.
Strong analytical and reporting skills (one of Excel, Power BI, SAP BW/BI, Analysis for Office,SAP queries).
Fluency in English and French, both spoken and written (mandatory).