Customer Service Specialist

Zakres obowiązków Manage and develop existing client accounts to ensure customer satisfaction and retention. Collaborate closely with the sales and marketing teams to achieve business objectives. Ensure timely follow-ups on client inquiries and orders, maintaining a high level of responsiveness. Coordinate with internal teams to ensure seamless delivery of products and services. Maintain an up-to-date understanding of the life science industry and market trends. Support the onboarding of new clients, ensuring a smooth transition and integration process. Wymagania A successful Customer Service Specialist should have: A background in sales, account management, or a similar client-facing role. Excel knowledge. Strong communication and interpersonal skills. Proficiency in using CRM systems and sales tracking tools. Problem-solving skills with a focus on delivering customer-centric solutions. An organised and detail-oriented approach to managing multiple accounts. The ability to work effectively both independently and as part of a team. Oferujemy Comprehensive group insurance coverage. Access to a Multisport card for fitness and wellness benefits. Private medical care.