Customer Love Support Agent with Czech

For one of our clients in the pet food industry — a company creating personalized, fresh meals for dogs through a subscription-based model — we are looking for a Customer Love Specialist to join the Customer Support team. This innovative European company combines technology, nutritional expertise, and a genuine love for animals to improve the quality of life of dogs and their owners across Europe.

Your responsibilities

• Provide friendly and professional support via email, chat, and ticketing systems.
• Assist customers with subscription changes, order modifications, and account inquiries.
• Handle complaints efficiently, ensuring positive resolutions aligned with company policies.
• Escalate complex issues to the appropriate team when needed.

Our requirements

• Availability to work Monday-Friday 9.00-17.00
• Strong in spoken and written Czech (at least C1) and English (B2+)
• High-speed internet – fixed broadband
• Experience in customer service, and/or Help Desk environments
• Ability to show empathy, patience and ownership of customer issues
• Excellent detail orientation, prioritising and work organisation
• Part-time students are welcome

What we offer

• Full remote or hybrid work
• Salary range:

5 500 – 7 500 zł gross / mth. | contract of employment

33,00 – 48,00 zł gross / hr. | contract of mandate

40,00 – 58,00 zł net (+ VAT) / hr. | B2B contract

• Company equipment for work from home
• Individual training and real-time coaching if needed
• Transparent feedback
• A unique atmosphere based on the inner culture and values of 5H
• Chillout zone in our colourful office (billiard, massage chairs, comfortable camper to take a nap)
• Multisport card, private medical care, life insurance