Consumer Services Agent - New Team

Zakres obowiązków Provide high-quality, accurate, and consistent support to B2C consumers across multiple European markets via digital channels (email, chat, CRM systems). Handle a wide range of consumer inquiries, ensuring timely resolution while maintaining excellent customer experience standards. Act as a Subject Matter Expert, efficiently resolving issues and supporting customers with product and brand-related questions. Educate and engage consumers by sharing knowledge about products and brand updates in an authentic and customer-friendly manner. Monitor KPIs such as response time and customer satisfaction (CSAT), actively contributing to process improvements and reduced waiting times. Wymagania A successful Consumer Service Agent should have: Previous experience in customer service, consumer support, or a similar B2C environment. Very good command of English (min. B2/C1) - required for daily communication An additional European language (e.g. German or French) would be an advantage. Strong customer-oriented mindset and excellent communication skills. Confidence in working with digital tools (CRM systems, chat, email support channels). "

Can-do" attitude, proactive approach, and openness to continuous improvement. Flexibility to work in a shift system (2 shifts: 8/9 AM - 4/5 PM or 12 PM - 8 PM) ) and adapt to business needs, including peak periods. Oferujemy Salary range: 102,000 - 114,000 PLN gross/year (depends on known languages and experience). Hybrid working model (3 days per week from the office in Wrocław). New, modern office located in the city centre of Wroclaw. Access to modern, AI-driven tools and technologies supporting digital customer service. Benefits package including private medical care and wellbeing support. Possibility to develop expertise in a dynamic and evolving environment with global exposure. Opportunity to co-create a key functional area in a brand-new GBS structure. English is mandatory, while additional language skills are rewarded through a higher compensation package.