Customer Experience Specialist with German - hybrid (m/f/d)

Timely gather all relevant info to accurately respond to all customer queries related to:product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value, Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales), Validation and order entry of customer purchase orders within defined target and quality, Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc), Covers order scheduling according to customer specific requirements as well as internal stock availability, Set up, document and maintaining the order entry process for assigned customers, Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation. High School Diploma required, Business fluent in written and spoken English and German (both must have), 2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience, Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes, Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)