IT Support Agent (with English)

Technologies we use

About the project

Your responsibilities

• Help customers by answering their questions via chat, email, and phone.
• Solve problems quickly and give clear, correct answers.
• Build good relationships with customers and provide friendly support.
• Work closely with internal teams to close cases efficiently.
• Keep accurate notes and records of customer interactions.
• Notice repeated issues and support improvements to processes and the knowledge base.

Our requirements

• Comfortable communicating in English in an international environment.
• Enjoys solving problems and working in a fast-paced setting.
• Customer-focused and likes helping people.
• Organized and confident using Excel and Microsoft Office.
• Willing to learn, grow, and take on new challenges in an international role.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

Benefits