Customer Advisor with Italian for a popular online store

Responsibilities:

Providing customer service in Italian (C1) for a popular online store and maintaining the highest quality of customer service in line with project standards.

Effective customer contact via live chat, telephone, and email.

Positive, empathetic, and professional approach to customers.

Providing reliable and accurate information in response to customer questions and concerns.

Active communication within the team and support for team members.

Pre-sales and post-sales customer service.

Maintaining high-quality customer service. Requirements:

Experience in telephone customer service or similar work is a plus.

Fluent in Italian (C1), both verbal and written.

Minimum English language proficiency. B2 level for team communication.

Excellent interpersonal skills and multitasking.

Ability to work independently and in a team.

Motivation and willingness to work and learn.

Excellent computer skills and MS Office skills. What do we offer?

Employment contract with base salary 6,500 PLN gross / monthly.

Benefits: private medical healthcare (LuxMed), access to private Life Insurance, Multisport Card, MyBenefit points, languages classes (Polish and English classes), and online courses (Concentrix University, LinkedIn Learning).

Professional development opportunities in an international organization (Concentrix Academy).

Refer a Friend campaign – financial bonus for working with recommended friends.

Recognition Programs with financial prizes: Be The Best, Game Changer Award.

Paid training – we will teach you everything.

Work from our office in Lublin (Szeligowskiego 6C).

Shift work Mon-Fri 9:00 AM - 6:00 PM (two shifts - 9:00 AM - 5:00 PM and 8:00 AM - 6:00 PM).