Client Support Specialist with German or French

Hays Poland Sp. z o.o. Zobacz wszystkie oferty

Kraków

W skrócie

Client Support Specialist with French or German in Kraków. Responsibilities include customer support for account issues, technical troubleshooting, and client communication. Requires English and German or French (B2), customer service experience, and basic understanding of JSON, SQL, and databases. Temporary contract until Dec 2027, hybrid model.

Słowa kluczowe

Customer Support Technical Support English German French JSON SQL Databases

Skrót przygotowany przez AI na podstawie treści ogłoszenia.

For our client – the world’s leading express transportation company, we are looking for a Client Support Specialist with French or German to join the team in Kraków.

Location: Kraków Contract Type: Full-time (temporary contract – till December 2027)

Your responsibilities:

Providing support to customers with account-related issues (user IDs, access rights, manual setups)
Troubleshooting technical problems in collaboration with customer care, technology, and sales teams
Applying manual fixes after data transfers when needed
Communicating with clients and international teams, giving clear updates via email or phone once issues are resolved
Explaining technical information in simple, customer-friendly language
Preparing concise reports or updates for internal teams and clients

Required skills:

Fluency in English and German or French (min. B2)
Previous experience in customer service, preferably in a technical environment
Willingness to understand how JSON files, SQL queries and databases work
Strong problem-solving and communication skills
Ability to work effectively in cross-functional teams

What We Offer:

Employment contract
Hybrid work model (1–2 days per week from the office)
Rich benefits package (private medical care, life insurance, sports cards, meal vouchers)
Occasional gift cards