Back Office Specialist | Dutch | English | Online Content

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Kraków

25 dni temu

W skrócie

Back Office Specialist in Krakow (full-time, onsite) needed for content moderation. Requires English B2+ and German or Dutch B2+. Responsibilities include content review, policy application, and issue investigation. Offers training, benefits, and clear growth paths.

Słowa kluczowe

content moderation trust and safety policy enforcement online platforms analytical skills digital culture team collaboration

Skrót przygotowany przez AI na podstawie treści ogłoszenia.

Back Office Specialist | Dutch OR German | English | Online Content

About the companyWe are recruiting for a global consulting and technology organization that partners with leading brands and digital platforms worldwide. The client delivers large-scale trust and safety operations and invests strongly in employee development and well-being.

About the roleAs an Back Office Specialist, you will help maintain the quality, safety, and integrity of online platforms. Your work will support healthy digital communities by reviewing and assessing user-generated content in line with defined policies and guidelines.

This role combines analytical work, decision-making, and responsibility for user safety in a dynamic, international environment.

Key responsibilities

Review and assess text, audio, video, and profile-based content
Classify, escalate, or remove content according to internal guidelines
Investigate user reports and system-flagged issues
Apply policies objectively, without personal bias
Collaborate with the team to resolve complex cases
Participate in ongoing training and quality improvement initiatives
Requirements
English B2 level + German B2+ OR Dutch B2+ level
Strong attention to detail and analytical thinking
Emotional resilience and ability to manage sensitive content
Interest in online platforms, digital culture, and social trends
Ability to work independently and as part of a team
Flexibility in a fast-paced, shift-based environment
Experience in BPO, customer support, trust & safety, or content moderation is an advantage but not required.

Working modelFull-time employment (onsite)

Two rotational shifts: 8:00-16:00 and 10:00-18:00What we offer

Stable employment (contract of employment) and structured onboarding

Comprehensive training (technical, soft skills, language, GenAI)

Dedicated support programs focused on well-being

Private medical care, life insurance, and benefits platform
Multicultural, inclusive work environment
Clear development and internal mobility opportunities
Interested in work that combines responsibility, impact, and professional growth?

Apply and help shape safer online experiences.

We reserve the right to respond only to selected applications.