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Concentrix CVG International

Customer Technical Service with Swedish

Concentrix CVG International Alle Angebote ansehen
Katowice
vor 1 Tag

Kurzfassung

Customer Service Technical Specialist role supporting garden equipment. Responsibilities include technical support via phone/email/chat, troubleshooting, guidance, and documentation. Requires Swedish (C1), English (B2), tech aptitude, and Windows/MS Office knowledge. Office-based in Katowice.

Schlüsselwörter

technical support customer service troubleshooting windows os ms office robotic lawn mowers mobile applications connected devices garden equipment power tools

Von KI erstellte Kurzfassung des Anzeigentextes.

About the role:

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities:

  • Provide technical support via phone, email, and chat.
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  • Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
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  • Guide customers through product setup, installation, configuration, and maintenance.
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  • Identify root causes of technical issues and determine appropriate solutions.
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  • Escalate complex cases to specialized teams when necessary.
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  • Document customer interactions and technical findings accurately in internal systems.
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  • Educate customers on product features, best practices, and preventive maintenance.
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  • Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

  • Fluency in Swedish (C1) and English (B2).
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  • Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
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  • Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
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  • Ability to analyze problems and provide clear, customer-friendly solutions.
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  • Good knowledge of Windows environment and MS Office applications.
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  • Excellent communication and interpersonal skills.
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  • Ability to work independently and manage multiple customer inquiries simultaneously.
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  • Readiness to work from an office in Katowice

What do we offer:

  • Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
  • Relocation support to Katowice.
  • Labor contract with attractive salary.
  • Full-time position available as of 16.11.2026.
  • Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
  • Development programs like Concentrix Academy for the future Team Leaders.
  • Unlimited courses (Concentrix University, LinkedIn Learning).
  • Recommendation program Refer a Friend with bonus up to 4000 PLN!
  • Recognition programs: Game Changer Award as well as Be The Best.
Veröffentlicht 2026-11-03
Läuft ab 2026-12-10
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