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Concentrix CVG International

Customer Technical Service with Swedish

Concentrix CVG International Show all offers
Katowice
1 day ago

In short

Customer Service Technical Specialist role supporting garden equipment. Responsibilities include technical support via phone/email/chat, troubleshooting, guidance, and documentation. Requires Swedish (C1), English (B2), tech aptitude, and Windows/MS Office knowledge. Office-based in Katowice.

Keywords

technical support customer service troubleshooting windows os ms office robotic lawn mowers mobile applications connected devices garden equipment power tools

AI-written summary based on the listing content.

About the role:

Join an international technical support team supporting customers of a leading manufacturer of innovative garden equipment, robotic lawn mowers, and power tools. As a Customer Service Technical Specialist, you will help customers troubleshoot product-related issues, provide guidance on product functionality, and ensure a high-quality customer experience across multiple communication channels.

Key Responsibilities:

  • Provide technical support via phone, email, and chat.
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  • Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices
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  • Guide customers through product setup, installation, configuration, and maintenance.
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  • Identify root causes of technical issues and determine appropriate solutions.
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  • Escalate complex cases to specialized teams when necessary.
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  • Document customer interactions and technical findings accurately in internal systems.
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  • Educate customers on product features, best practices, and preventive maintenance.
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  • Ensure customer satisfaction while meeting quality and productivity targets.

Requirements:

  • Fluency in Swedish (C1) and English (B2).
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  • Previous experience in customer service, technical support, helpdesk, or troubleshooting roles.
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  • Strong technical aptitude and interest in consumer electronics, smart devices, home & garden equipment, or power tools.
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  • Ability to analyze problems and provide clear, customer-friendly solutions.
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  • Good knowledge of Windows environment and MS Office applications.
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  • Excellent communication and interpersonal skills.
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  • Ability to work independently and manage multiple customer inquiries simultaneously.
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  • Readiness to work from an office in Katowice

What do we offer:

  • Work from office in Katowice, Zabrska 19, Global Office Park in the following schedule: Monday to Friday from 9:00 to 17:00 and Saturday from 9:00 to 13:00.
  • Relocation support to Katowice.
  • Labor contract with attractive salary.
  • Full-time position available as of 16.11.2026.
  • Attractive package of benefits such as access to the multisport card, private insurance, and private medical health care.
  • Development programs like Concentrix Academy for the future Team Leaders.
  • Unlimited courses (Concentrix University, LinkedIn Learning).
  • Recommendation program Refer a Friend with bonus up to 4000 PLN!
  • Recognition programs: Game Changer Award as well as Be The Best.
Published 2026-11-03
Expires 2026-12-10
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