Customer Support Specialist

In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization.

What You Will DoHandle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality

Prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)

Analyze tickets to identify automation candidates. Support routing and classification logic and prompt design

• Monitor automation outcomes and recommend enhancements. Contribute to recurring reporting and simple dashboards
• What You Bring1–3 years in support/service operations or a related customer-facing role; fluent English and in French Experience supporting or participating in AI, automation, or digital transformation initiatives is a plus
• Customer-first mindset with strong process adherence, proactive approach, attention to detail, and a focus on quality
• Analytical curiosity with the ability to identify patterns, solve problems, and drive improvementsexperience in financial services, banking, fintech, or capital markets