Customer Service Specialist with English (Health & Benefits)

Do you speak English at an advanced level and enjoy helping people? Are you looking for your first professional experience in an international environment? Join our team and support employees from the UK in the Health & Benefits area!

Your responsibilities:

• Providing customer support to employees based in the UK
• Handling queries via phone, email, and employee chat
• Supporting employees with questions related to health and benefits programs
• Ensuring high-quality customer service and timely issue resolution
• Updating employee information and working with internal systems

Requirements:

• English at minimum C1 level (spoken and written)
• Excellent communication and interpersonal skills
• First professional experience in customer service, administration, hospitality, retail, or another customer-facing role
• Positive attitude and willingness to learn
• Good organizational skills and attention to detail
• Ability to work in a dynamic, international environment

We offer:

• Employment via Hays
• Initial contract from October to December with a strong possibility of extension
• Salary: 6,000 PLN gross/month
• Hybrid work model: 50% work from the office in Kraków
• Full training and onboarding support
• Opportunity to gain experience in a global organization

Working hours:

This role operates on a rotational shift pattern:

• 9:00 – 17:00
• 10:00 – 18:00
• 11:00 – 19:00

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.