Customer Service Agent with Czech and Slovak (k/m/n)

Are you looking for a place where you can easily balance your tasks with your studies or passions, while meeting great people and gaining valuable experience? Put your Czech and Slovak language skills to use and join CCIG Group!

We offer: CONTRACT OF MANDATE (umowa zlecenie)

Your responsibilities:

• Handling incoming calls, chats, and email correspondence in Czech and Slovak,
• Providing customers with information about order delivery status, cancellations, and the complaints process,
• Assisting customers in resolving ongoing issues in accordance with established procedures,
• Ensuring high-quality customer service and creating a positive customer experience.

Our Requirements:

• Czech and Slovak language skills at a minimum C1 level (mandatory),
• Communicative knowledge of English or Polish,
• Willingness to work on-site at our office in Warsaw,
• Empathy and a positive attitude,
• Ability to remain calm in challenging situations,
• Ability to work in a team and a strong sense of responsibility.

Nice to Have:

• Previous customer service experience will be an advantage.

What do you gain by working at CCIG Group?

• A great start – no experience? No problem! Your potential is what matters most.
• Benefits package – MultiSport card, private Lux Med healthcare, and group insurance.
• Flexible hours – easily combine work with your studies or passions.
• Fresh fruit days and free coffee – because energy is essential.
• Soft skills development – learn the secrets of negotiation and problem-solving, skills that will be useful everywhere;)

What happens after you click “Apply”?

• We simply want to get to know you! Leave your contact details in the application form, and we’ll discuss everything over the phone :)
• We’ll invite you to our office for a meeting, where we can get to know each other better – and you can see where and how we work.
• Feedback matters to us – we respect your time and always get back to you after the interview with feedback, regardless of the decision.