Workforce Manager (Customer Care department)

Your education, You have successfully completed a study or an apprenticeship with a commercial focus., , Your experience, You are experienced in workforce management procedures and tools as well as customer care processes. You are proficient in understanding relevant KPIs and interdependencies among contact channels. Also you are skilled in root cause analysis and deriving improvement options., , Your skills, You have a minimum B2-level English proficiency and very good project management skills. You have analytical and problem-solving skills as well as excellent organizational skills and attention to detail. Communication and collaboration skills round off your profile., , Your softskills, You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus., , Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, fruits, corporate products and services at discounted prices