Virtualization Backup Engineer (French Speaker)

Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting of all customer interactions accurately and within SLA in our CRM tool

Fluent French & English (reading/writing/speaking)
Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment

26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time
Paid parental, maternity, and paternity leave
Fully covered family medical plan, dental, rehab, and vaccinations
Life, critical illness, and disability insurance
Employer pension contribution via PPK
Monthly Edenred allowance of 450 PLN for meals
MultiSport card fully covered by Veeam, giving access to sports facilities nationwide
Six free therapy sessions, plus legal and financial advice
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

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