Technical Support Engineer

Technologies we use

About the project

Your responsibilities

• Provide production support for Microsoft Dynamics products globally
• Analyze incidents and work with development teams to deliver solutions
• Manage Incidents and Problem Records (Problem Coordinator role) via ServiceNow
• Support ongoing technical and process improvements in collaboration with Support, DevOps, and SRE teams
• Respond to system alerts and take necessary actions
• Provide support during weekend releases and maintenance as required
• Note: Detailed project information will be shared during the recruitment process.

Our requirements

• Strong technical background
• Team-oriented mindset and excellent collaboration skills
• Risk awareness, including identification, mitigation, and control
• Inquisitive nature with a problem-solving attitude
• Knowledge of Microsoft Dynamics, AWS, Azure, Java, Linux, Oracle, or any database is an advantage
• Strong communication and analytical skills
• Ability to work under pressure and manage multiple priorities
• Proactive and self-motivated approach

Optional

• Experience in IT support, DevOps, SRE, or IT infrastructure roles
• Familiarity with ServiceNow (Incident, Problem Records, Change Requests) is an advantage

This is how we organize our work

This is how we work

This is how we work on a project

What we offer

• Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
• Hybrid work setup – 5 days per month in Kraków office
• Collaborative team culture – work alongside experienced professionals eager to share knowledge
• Continuous development – access to training platforms and growth opportunities
• Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
• High quality equipment – laptop and essential software provided

Benefits