Technical Support Agent with Finnish
HCL Poland
Kraków
Kraków, Lesser Poland
Hybrydowa
diagnosis
resolution
telephone support
vendor management
user access administration
Status
Hexjobs Insights
Technical Support Agent with Finnish role in Kraków focusing on diagnosing and resolving hardware/software/network issues via phone. Hybrid work mode.
Słowa kluczowe
diagnosis
resolution
telephone support
vendor management
user access administration
Technologies we use
About the project
Your responsibilities
- Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users
- Route problems to internal support group
- Coordinate and manage relationships with vendors and work closely with support staff to obtain
- technical knowledge
- Administer and provide User Access in various systems
- Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions
Our requirements
What we offer
Benefits
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Wyświetlenia: 15
| Opublikowana | 29 dni temu |
| Wygasa | za około 13 godzin |
| Tryb pracy | Hybrydowa |
| Źródło |   |
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