Support Specialist with SQL

Resolve technical queries and communicate solutions to clients on a daily basis via various tools
Manage and work with the queues and case tracking system to effectively triage and resolve complex client application issues
Work in line with Service Level Agreements (SLAs) to ensure timely and accurate responses
Gather necessary information from clients to solve queries or to pass to the development team
Prioritize and handle service requests within predetermined SLAs
Participate in meetings and calls with business clients
Flexibility to work in shifts

Experience with SQL, including writing queries (e.g., SELECT, INSERT, UPDATE, DELETE), troubleshooting database issues, understanding relational concepts (joins, indexes, constraints), and ensuring data integrity
Ability to write and optimize SQL queries
Analytical thinking with the ability to quickly understand and resolve complex problems
Structured and solution-oriented approach, even under pressure
Proficiency in English (min. B2 level) - both spoken and written form
Time management skills

Advanced SQL skills (e.g., stored procedures, triggers, performance optimization) are not mandatory but would be a plus
Experience with SQL Server, SSRS, SSIS, and Zendesk
Experience in IT support and familiarity with ITIL processes

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