Support Engineer

About TrueLoyal

TrueLoyal is a fast-growing SaaS product company headquartered in San Antonio, Texas, with an office in Krakow, Poland. TrueLoyal offers a leading loyalty rewards platform that helps Colgate Palmolive, Jelly Belly, Western Digital, BIC and many other global brands to launch holistic loyalty programs. TrueLoyal combines technology with deep data analytics and ongoing strategy consultation to unlock multiple dimensions of loyalty, including transactional, social, advocacy, engagement, behavioral, and emotional. TrueLoyal loyalty platform is used by thousands of customers in 50+ countries.

Your role

Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global enterprise clients. In this role, you will be the expert responsible for ensuring Trueloyal connects seamlessly across a vast array of enterprise tech stacks—including eCommerce platforms (e.g., Shopify), ERPs (e.g., NetSuite), CRMs (e.g., Salesforce), and Support suites (e.g., Zendesk), among many others.

You aren’t just answering tickets; you are an Integration Architect in reverse. You will dive into complex API logs, troubleshoot multi-step data syncs, and ensure that loyalty logic persists across every touchpoint of a client’s unique digital ecosystem.

Who You Are

• Platform Agnostic: You aren't married to one tool; you have a "standard-based" mindset and can quickly learn the API documentation of any new platform a client introduces.
• The "Glue" Specialist: You understand that in modern SaaS, the value is in the connection. You enjoy the challenge of making disparate systems talk to each other.
• Clear Communicator: You can explain a "race condition" or a "rate limit" to a marketing manager just as easily as you can discuss payload structures with a backend dev.
• Thrives in Ambiguity: You enjoy the "detective work" required when a client says "it's just not working" and there are four different systems involved.

Benefits

• Development fund of 3k PLN per year per head
• Paid holiday
• Private healthcare (Luxmed via Warta)
• Sports card (Multisport)
• Free English classes
• Team building and socializing events
• Competitive salary
• Udemy access etc.