ServiceNow Solution Architect (f/m/x)

Technologies we use

About the project

Your responsibilities

• Owning the architecture, security, compliance, and overall health of the ServiceNow solution
• Designing scalable, user‑focused workflows across Finance GBS
• Collaborating with Product Owners, Global Process Owners, Platform Architect, and other architects to align roadmaps and ensure reusable, consistent architecture
• Leading end‑to‑end technical design, development, testing, and release activities, partnering with internal teams and external vendors
• Enhancing and maintaining solutions delivered by external partners to ensure seamless system integration
• Supporting roadmap and strategy creation by evaluating new ServiceNow releases and recommending improvements
• Driving platform optimization through best practices, new features, automation, and reusable components

Our requirements

• At least 5 years of ServiceNow experience in architecture, solution design, and configuration, including Service Portal & Mobile App (Employee and Agent), with over 10 years of total professional experience
• Track record of delivering ServiceNow solutions for finance functions and working knowledge of finance processes and terminology
• Hands‑on expertise across ServiceNow Case & Knowledge, Service Catalog & Portal, Service Operations Management, and ITSM modules
• Experience in integrating ServiceNow with ERP and other Finance applications
• Advanced skills in CMDB design, ServiceNow Discovery, Asset Management, and SCCM integration
• Proficiency with App Engine, Flow Designer, Process Automation Designer, IntegrationHub, CSDM, Performance Analytics, and ATF.
• Strong scripting skills (Business Rules, Script Includes, Client Scripts, UI Policies)
• ServiceNow System Administrator (CSA) certificate
• Ability to work in Agile environments, applying practical Agile methodologies
• Communication, stakeholder management, and vendor management skills
• Ability to prioritize requirements, manage expectations, and maintain high-quality documentation
• Residing in Poland required

Optional

• Certified Technical Architect (CTA), Certified Application Developer (CAD) or CIS (ITSM/CSM/FSCW/App Engine)
• ITIL 4 certificate
• Experience in retail or healthcare sectors

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People