ServiceNow Solution Architect (f/m/x)

We are looking for a ServiceNow Solution Architect who will take full ownership of designing scalable, secure, and business‑driven ServiceNow solutions for Finance Global Business Services. The role involves shaping Finance GBS workflows, partnering closely with stakeholders, and ensuring high platform standards while driving innovation and continuous improvement.Your tasksOwning the architecture, security, compliance, and overall health of the ServiceNow solutionDesigning scalable, user‑focused workflows across Finance GBSCollaborating with Product Owners, Global Process Owners, Platform Architect, and other architects to align roadmaps and ensure reusable, consistent architectureLeading end‑to‑end technical design, development, testing, and release activities, partnering with internal teams and external vendorsEnhancing and maintaining solutions delivered by external partners to ensure seamless system integrationSupporting roadmap and strategy creation by evaluating new ServiceNow releases and recommending improvementsDriving platform optimization through best practices, new features, automation, and reusable componentsRequirementsAt least 5 years of ServiceNow experience in architecture, solution design, and configuration, including Service Portal & Mobile App (Employee and Agent), with over 10 years of total professional experienceTrack record of delivering ServiceNow solutions for finance functions and working knowledge of finance processes and terminologyHands‑on expertise across ServiceNow Case & Knowledge, Service Catalog & Portal, Service Operations Management, and ITSM modulesExperience in integrating ServiceNow with ERP and other Finance applicationsAdvanced skills in CMDB design, ServiceNow Discovery, Asset Management, and SCCM integrationProficiency with App Engine, Flow Designer, Process Automation Designer, IntegrationHub, CSDM, Performance Analytics, and ATF.Strong scripting skills (Business Rules, Script Includes, Client Scripts, UI Policies)ServiceNow System Administrator (CSA) certificateAbility to work in Agile environments, applying practical Agile methodologiesCommunication, stakeholder management, and vendor management skillsAbility to prioritize requirements, manage expectations, and maintain high-quality documentationResiding in Poland requiredNice-to-have requirementsCertified Technical Architect (CTA), Certified Application Developer (CAD) or CIS (ITSM/CSM/FSCW/App Engine)ITIL 4 certificateExperience in retail or healthcare sectors