ServiceNow HRSD Consultant

Introduction & Summary:The ServiceNow HRSD Consultant will focus on the development and configuration of Human Resources service delivery solutions within ServiceNow. Key skills include extensive experience (minimum 8 years) in designing HR Case Management and HR Services, alongside the ability to optimize user experience and ensure data segregation.Main Responsibilities:This role involves the setup and customization of various HR service delivery components. Core duties include:Designing and configuring HR Case Management and HR Services.Developing custom HR Case templates and Record Producers.Creating and customizing the Employee Center / Service Portal for HR users.Configuring HR Service Catalog items and Knowledge Articles.Developing HR widgets and portal pages.Ensuring optimal user experience and role-based visibility.Providing support for incidents on the ServiceNow platform and driving timely resolutions.Key Requirements:Must have the following qualifications and skills:8+ years of experience with ServiceNow HRSD.Proven expertise in HR Case Management and HR Services.Strong capability in configuring HR Service Catalog items.Experience in developing Employee Center / Service Portal functionalities.Proficiency in ensuring UX optimization and data segregation.Fluent in English.Nice to Have:Preferred additional skills include:Experience with HR widgets and portal page customizations.Knowledge of best practices in HR service delivery.Familiarity with other ServiceNow modules.Other Details:This position is remote, with working hours aligned to Standard CET Time.