ServiceNow Administrator (f/m/x)

Technologies we use

About the project

Your responsibilities

• Ensuring stability, availability, and performance of the ServiceNow platform
• Administering upgrades, patches, cloning, and environment maintenance
• Monitoring system health, integrations, scheduled jobs, and logs
• Securing the platform through roles, groups, and access controls
• Configuring ITSM modules, including Incident, Problem, Change, Request, CMDB, and Knowledge
• Customizing workflows, business rules, UI policies, client scripts, and Service Catalog items
• Developing automation solutions and custom applications
• Creating dashboards, reports, and performance analytics
• Integrating external systems using REST/SOAP APIs and MID Servers
• Managing CMDB structure, relationships, and data quality
• Supporting discovery, service mapping, and asset management
• Collaborating with stakeholders to deliver scalable ServiceNow solutions

Our requirements

• Minimum 5 years of hands-on experience in ServiceNow administration and configuration
• Strong expertise in ITSM processes and core ServiceNow modules
• Advanced scripting skills using JavaScript and Glide API
• Solid understanding of ServiceNow architecture and platform fundamentals
• Experience with system integrations and workflow automation
• Practical application of ITIL principles in daily operations
• ServiceNow Certified System Administrator (CSA) certification
• Proven ability to analyze issues and deliver structured, effective solutions
• Strong communication skills with both technical and business stakeholders
• Experience working in large enterprises or international environments
• Familiarity with Agile methodologies
• Fluent Polish required
• Residing in Poland required

Optional

• Experience with ITOM, Discovery, Service Mapping, or HR/CSM modules

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People