Service Management Lead – Europe

Tenacious about doing things the right way and building efficient service management teams., Proficient in leading conversations across multiple IT Service Management (ITSM) practices, engaging globally diverse teams and pod members., Familiarity with DevOps principles and practical experience working with DevOps teams and processes., Ability to independently manage relationships with business stakeholders, including during high-pressure or crisis situations, strong analytical, problem-solving, and decision-making skills., Demonstrated innovation and idea management, with a track record of leading and improving processes and procedures., Ability to influence and challenge stakeholders, shaping and driving the right working environment., Strong organizational skills and the ability to manage effectively in a crisis., Educated to Computer Science based education/engineering/certification/Master’s degree level (or equivalent experience)., Technically aware of cloud and major technology stacks (GCP, AWS, IBM, Microsoft, Oracle, Java etc.)., Extensive hands-on technical experience in a Service Management Lead or Architect role or Delivery roles in managing complex global projects across varied technologies., Proven ability to build strong relationships and communicate effectively with a wide spectrum of stakeholders., Excellent knowledge of the project lifecycle, group strategy, and effective management of budgets and expenditure., Experience with a meaningful subset of system administration, database administration, network administration, or service management tooling., Demonstrated ability to influence developers and technical teams, including at senior levels., Experience working in large enterprises, with an understanding of complex systems and interfaces, Experience with monitoring tools and their implementation., Strong understanding of vulnerability management, including tracking, reporting, and escalation., Strong understanding of stakeholder management within business and IT and strong risk management skills., Excellent communication and negotiation skills, experience working in a dynamic environment, engaging with customers, stakeholders, and colleagues., Experience with ServiceNow is advantageous but not essential.

In-office gym, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, flexible working time, integration events, corporate sports team, retirement pension plan, corporate library, no dress code, coffee / tea, parking space for employees, leisure zone, extra social benefits, employee referral program, opportunity to obtain permits and licenses, charity initiatives, family picnics, extra leave