Service Management Analyst - Mark Looney Replacement

Want to make an impact? We offer that Due to continued growth, we are currently hiring a Service Management Analyst to join our team. emagine is a dynamic, fast-growing international consulting and technology company, founded on real-world experience, focused on custom-fit solutions. We have the proven people and expertise to complete complex projects, while delivering lasting knowledge-transfer benefits to empower our partners for the next challenge. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities as Service Management Analyst would be: Review and assess Service Transition documentation submitted by project teams.Oversee and coordinate IT aspects of the Joiner-Mover-Leaver (JML) process.Design and maintain business process flows using Microsoft Visio.Perform administrative tasks in Active Directory and Azure AD.Build dashboards, run queries, and create insightful reports.Manage and resolve incidents and fulfilment requests through ServiceNow.Participate in and coordinate User Acceptance Testing (UAT). Requirements: Proven experience in IT operations or service management rolesStrong working knowledge of ServiceNowFamiliarity with Active Directory and Azure AD administrationProficient in Microsoft VisioExperience with data reporting and dashboard creationUnderstanding of IT service transition and user lifecycle processes Nice to Haves:Exposure to User Acceptance Testing (UAT)Experience in change enablement So, are you ready to join our team?It’s important to remember, emagine is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for our customers. Opportunity type: Contract, Hybrid (Cork)