Service Desk Team Lead

Experience & Background, , ▪️5+ years in IT Support (Service Desk) with at least 2 years in a leadership or supervisory role., ▪️A strong technical background combined with excellent interpersonal skills and the ability to adapt rapidly to a dynamic environment., , , Technical Proficiency, , ▪️Strong knowledge of Windows, macOS, Google Workspace and Microsoft Office., ▪️IAM & Management: Experience with Active Directory/Entra ID, Intune management and software deployment., ▪️Networking: Good understanding of TCP/IP, DNS, and DHCP., ▪️Tools: Expertise in ServiceNow (ticketing, reporting, and dashboards). An interest in automation and AI is highly valued., , , Soft Skills & Competencies, , ▪️Exceptional English skills, with the ability to explain technical details to non-technical users., ▪️A self-starter with a "hands-on" approach who works well independently and in a team., ▪️Willingness to travel occasionally to our locations to understand our operations., , , Bonus Points (Certifications), , ▪️ITIL V3/4 Foundation., ▪️Microsoft, Google Workspace or ServiceNow certifications., ▪️CompTIA A+.

sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, retirement pension plan, corporate library, no dress code, coffee / tea, drinks, parking space for employees, leisure zone, extra social benefits, holiday funds, sharing the costs of holidays for kids, christmas gifts, employee referral program, charity initiatives