Service Desk Specialist with French and English (m/f/d)

Technologies we use

About the project

Your responsibilities

• Be the first point of contact for customers needing technical support — via phone, email, and chat
• Troubleshoot basic IT issues with confidence - be the hero!
• Manage and track service requests through our ticketing system - always on track!
• Collaborate with our expert tech teams to resolve complex problems - be their right hand!
• Keep customers informed and happy with timely updates and solutions - extremely rewarding!

Our requirements

• Familiarity with any ticketing tool would be a plus
• Willingness to work in shifts between 7 am - 12 pm (8 h) from the office in Wrocław
• Basic knowledge of Windows (including CMD and Event Viewer most preferably) and popular software
• Experience in IT support environment
• Problem-solving approach and a customer-first mindset - be a pro!
• Great communication skills and a team-player attitude - team work is dream work!
• Fluent in French and English (written and spoken) - we like different cultures here!

This is how we organize our work

This is how we work

Development opportunities we offer

What we offer

• Onboarding program
• International job opportunities
• Health/ Medical insurance
• Life insurance
• Sport allowances/ Compensation
• Company events
• Shuttle Bus
• Food Allowance --> Net Allowance

Benefits