Service Channels Lead

Implementing and evolving the ServiceNow platform with cross-functional partners to support finance, procurement, HR, and other future service areas.
Driving global adoption and optimization of ServiceNow solutions to improve operational efficiency and enhance user experience.
Eliminating email as a service request channel and reducing email dependency across other service interactions.
Collaborating across Astellas GBS and engaging specialized teams to ensure effective change management and successful project delivery.
Communicating transformation progress, conducting readiness assessments, and presenting insights to stakeholders and governance forums.

Practical experience with ServiceNow platform implementations across Finance, Procurement, HR, and IT, including user adoption and communication strategies.
Strong background in analyzing business needs, managing ServiceNow requirements, and collaborating with IT and development teams to deliver outcomes.
Proven ability to lead large-scale, global projects and drive change management initiatives in complex organizational environments.
Experience with Agile methodologies, process mapping/design, and leading cross-functional teams as a Business Lead.
Excellent interpersonal, communication, and problem-solving skills, with the ability to build trust and influence senior stakeholders.
Experience with DevOps environments.
Proficiency in business English is essential for effective cross-country collaboration.

Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

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