Senior Technical Support and Onboarding Representative (M/K)

Zakres obowiązków Provide technical support via phone, email, and ticketing systems for hardware, software, and web-based applications Guide customers through installation, registration, and onboarding processes Troubleshoot technical issues remotely, including networking, software updates, and device performance Clearly communicate complex technical topics in a user-friendly way Support customers with leasing processes, ensuring accuracy of financial documentation Monitor and manage customer accounts and ensure high-quality service delivery Coordinate equipment shipments and ensure compliance with logistics and regulatory requirements Maintain accurate documentation of issues and resolutions in internal systems Initiate and manage Return Material Authorization (RMA) processes Contribute to internal knowledge bases and process documentation Assist internal teams with necessary documentation and administrative tasks Act as a Subject Matter Expert for technical support and onboarding processes Handle escalations from customers across the EEMEA region Lead complex issue resolution requiring independent judgment and initiative Recommend and implement process improvements Coordinate resolution across different support tiers Approve parts and replacements within internal systems Participate in cross-functional projects related to technical support and onboarding Wymagania Bachelor’s degree preferred 2–5 years of experience in a similar role within a fast-growing, international environment Experience working with medical devices or technical equipment is a strong advantage Solid understanding of MS Windows operating systems (MacOS knowledge is a plus) Basic networking knowledge and troubleshooting skills Familiarity with web browsers and common IT environments Basic understanding of antivirus software and system security Knowledge of server architecture is an advantage Experience with tools such as Salesforce, SAP, or TeamViewer is a plus Understanding of import/export regulations is beneficial Fluent English (written and spoken) and local language required Additional languages are an advantage Strong communication and problem-solving skills Customer-focused mindset with attention to detail Ability to manage multiple tasks and priorities effectively Proactive, independent, and solution-oriented approach Comfortable working in a fast-paced, international environment Oferujemy Stable employment in a growing, international organization within the medical technology sector Opportunity to work with advanced, innovative technologies Private healthcare (Luxmed) MultiSport card Private life insurance Meal vouchers Employee Assistance Program Co-financing of company products Performance-based bonus Access to professional development and learning opportunities Supportive and collaborative work environment