Senior Platform Engineer- In‑Country Applications

Troubleshooting & Diagnostics – Resolve complex OS, application, and network issues; diagnose hardware and compatibility problems.
Application Onboarding & Maintenance – Assess, package, deploy, test, and maintain in-country business applications with internal teams and vendors.
Vulnerability & Server Management – Monitor and remediate application and server vulnerabilities; coordinate patching with vendors within SLAs.
Incident & Problem Management – Lead RCA investigations, coordinate escalations, and implement long-term remediation plans.
Change, Compliance & Security Management – Manage ITIL-compliant changes, ensure regulatory compliance, and maintain secure application access.
Automation & Performance Optimization – Identify automation opportunities, develop scripts/tools, and monitor & optimize application and server performance

5–7+ years of experience in application support, or systems engineering within a large enterprise environment
Strong troubleshooting skills across endpoint operating systems and application stacks — including both simple and complex(enterprise) applications — covering performance, networking, and security policy issues. Familiarity with Windows Server is considered a plus
Hands‑on experience with Intune, MSI/Win32 packaging, and software deployment pipelines
Strong understanding of enterprise networking — both at the architectural and practical level — including network design concepts, segmentation, routing, firewalls, SSL/TLS certificates, DNS, proxies, traffic flows, and security best practices
Proficiency in PowerShell (automation, scripting, packaging helpers, operational efficiency)
Solid understanding of ITIL processes: Incident, Problem, Change, and Release
Strong communication skills, with the ability to work with global teams and non‑technical stakeholders
Proven ability to produce high-quality documentation and maintain knowledge base

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