Senior Manager Client Resolution

Proven experience leading operational or service teams, ideally within client-facing environments; payments experience a plus but not essential., Background in customer service, client support, or issue-resolution functions, with a strong focus on delivering high-quality client experiences., Demonstrated ability to inspire and manage high-performing teams, driving engagement, accountability, and continuous improvement., Strong experience fostering a client-first culture, empowering staff to deliver excellent service at every interaction., Proven track record of supporting or delivering complex operational or technical programs., Strong troubleshooting capability, with the ability to interpret data, logs, and issue patterns to drive root-cause resolution., Proficiency in data-driven analysis, identifying performance trends, and making informed operational decisions., Excellent communication skills, including the ability to deliver executive-level written and verbal communication and clear summaries of complex information., Strong influencing and relationship-building skills, including experience collaborating with senior and executive stakeholders., Demonstrated ability to manage both short-term priorities and long-term strategic goals., Ability to work across organisational boundaries, collaborating effectively with Product, Sales, Operations, and Technical SMEs., Resilient, agile, and comfortable leading teams through change and operational transformation., Experience with crisis management or high-severity incident handling is an advantage

sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, fruits, integration events, dental care, retirement pension plan