Senior ITSM Consultant with German (f/m/x)

Proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking, In-depth understanding of the ITIL framework and the practical application of its process landscape, Demonstrated experience in IT process management, including continuous improvement and optimization initiatives, Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience, Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management, Business-fluent German language skills (C-level proficiency) and fluent English language skills, both written and spoken, Structured, self-driven, and solution-oriented working style, Strong team orientation combined with a high level of customer focus, Ability to quickly understand complex system landscapes and business environments, Residing in Poland required, Knowledge of common ITSM tools (e.g., ServiceNow, Jira Service Management, HP Service Manager, or similar), Basic technical understanding of IT infrastructures (client/server, network, virtualisation, cloud services), ITIL certification (at least Foundation, ideally Managing Professional/Practice Manager), Project management certification (IPMA, Prince2, or similar)