Senior IT Process Manager (IT Configuration/CMDB) | f/m/d

fluency in English, 5+ years’ experience in IT Service Management with a strong focus on Configuration Management and CMDB, deep knowledge of ITIL and proven experience implementing ITSM processes, hands‑on experience with CMDB/ITSM tools (e.g., ServiceNow, BMC Remedy or similar), including data modelling and integrations, strong understanding of IT infrastructure and application architectures (servers, networks, cloud, middleware, applications, services), experience with data quality management, discovery tools, and automation related to CMDB population and maintenance, strong analytical skills and attention to detail, with the ability to interpret complex configuration data and translate it into actionable insights, excellent communication and stakeholder management skills; able to work with technical teams and business partners at different levels, ability to define governance, standards, and best practices, and drive their adoption across the organization, experience working with JavaScript, SOAP, XML etc., proficiency in modules such as IT Service Management (ITSM), IT Operations Management (ITOM), experience with Flow Designer and update sets, professional qualifications which would be a bonus (ServiceNow Certified System Administrator (CSA), Application Developer, Certified ServiceNow Implementor (discovery, service mapping)

sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, remote work opportunities, integration events, employee referral program, charity initiatives