Senior CRM Transformation Lead (Sales Force)

Technologies we use

About the project

Your responsibilities

• Lead the CRM transformation program in close coordination with the CRM Business Owner.
• Assess the current Salesforce setup, including processes, usage patterns, and development landscape.
• Identify friction points, bottlenecks, and gaps that limit margin improvement or sales effectiveness.
• Define and drive a transformation roadmap aligned with business objectives.
• Coordinate and structure the work of approximately 40 CRM maintenance and development contributors.
• Ensure proper governance, prioritization, and alignment between business and technical teams.
• Integrate AI capabilities where relevant, leveraging Salesforce Agentforce within data protection constraints.
• Monitor progress, risks, and outcomes to ensure delivery of measurable business impact.

Our requirements

• Strong experience with Salesforce (architecture and platform capabilities).
• Experience leading large-scale CRM transformation or enterprise system transformation programs (Mandatory).
• Enterprise architecture mindset with the ability to align business processes and system design.
• Proven program management expertise in complex, multi-stakeholder environments.
• Experience coordinating large cross-functional teams.
• Understanding of AI integration in enterprise systems, within data protection constraints.

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What we offer

• Contract under Polish law: B2B or Umowa o Pracę
• Benefits such as private medical care, group insurance, Multisport card
• There are English classes available
• Hybrid work (at least 1 day/week on-site) in Warsaw (Mokotów)
• Opportunity to work with excellent professionals
• High standards of work and focus on the quality of code
• New technologies in use
• Continuously learning and growth
• International team
• Pinball, PlayStation & much more (on-site)

Benefits