Salesforce Service Cloud Consultant - Global Network Song

What you will do

Plan, design, and deliver customer interaction solutions across IVR, web, email, chat, SMS, and social media channels.
Provide consulting support on Salesforce projects, including design sessions, requirement gathering, and solution alignment.
Present demos to stakeholders and collaborate with implementation teams on delivery tasks.
Apply industry expertise to implement tailored Salesforce solutions and support business case development.
Contribute to innovation by creating reusable assets, analyzing market trends, and introducing new ideas.
Stay motivated, embrace new opportunities, and maintain certifications for continuous professional growth.

Permanent employment contract.
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

2+ years of experience in Salesforce Service Cloud implementations within Consulting (preferred) and/or other industry.
Solid knowledge and direct experience in leading transformative changes in digital customer service, customer experience design.
Effective communication skills, strong analytical abilities and problem-solving skills are required.
Must have strong business & data analytics/excel skills and presentation skills.
At least one Salesforce certification is preferred.

BONUS POINTS IF YOU HAVE:

Knowledge of Contact Center as a Service (CCaaS) platforms such as Salesforce Service Cloud, AWS Connect, Genesys Cloud, Nice CXOne, Sprinklr and Microsoft Dynamics 365 Customer Service.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent German communication skills (written & spoken).