Receptionist

WELCOME TO A WORLD OF OPPORTUNITIES

AT IRELAND’s #2 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The Conrad Dublin is a5* hotelandpart of the Hilton Luxury Division. We aim to ‘offer smart luxury travelers inspiring connections & intuitive service in a world of style’. We are one of the best5* luxury hotels in the country.

“Conrad is Empowering and Bold”

The Job Role

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

The ideal candidate should have:

• Previous experience in a customer-focused industry
• A completed high school certificate or equivalent
• A positive attitude and good communication skills
• The commitment to delivering a high level of customer service
• Excellent grooming standards
• The ability to work on your own and as part of a team
• A competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling

Benefits

Working for Hilton means you arejoining an international company with more than 9000 hotels across the globe andcomes with numerous benefits, such as:

• Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels around the world. Plus up to 70 nights of discounts for your Family and Friends
• Team Member Gym – a dedicated team member gym with free access 7 days a week
• Benefit – Discounted rates for Conrad Teams members across a wide range of High Street retailers
• Development – Hilton have numerous learning & development plans for all types of roles and career paths as well as free access to LinkedIn Learning and Harvard Manage Mentor
• Holidays – 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days
• Maternity & Paternity – Paid leave for those that qualify
• On shift – complimentary meals on duty & uniforms provided

Job:Guest Services, Operations, and Front Office

Title:Receptionist

Location:null

Requisition ID:HOT0CDB5

EOE/AA/Disabled/Veterans