QA Engineer (Voice Platform & Conversational AI) | f/m/d

What you will do

We are seeking a QA Engineer to execute quality assurance for our voice and conversational AI platforms, including Genesys, Cognigy, and integrations with AWS-hosted systems. You will be responsible for test execution — including manual, regression, and automated test coverage for voice workflows and backend APIs. 

This position plays a critical role in ensuring a seamless and compliant user experience across IVR, voicebots, and customer contact channels.

How you will get the job done 

• designing and executing manual and automated test cases for voicebot logic, IVR flows, call routing, and backend integrations
• coordinating and executing end-to-end regression and integration testing across Genesys, Cognigy, CRM, and AWS services
• reviewing requirements, specifications, and technical design documents to provide feedback
• participating in story refinements to define clear and testable acceptance criteria
• collaborating with developers, analysts, and product owners to validate requirements and user stories
• preparing own test data, call simulation, and validation scripts
• managing test environments, tracking defects, and following through to resolution
• supporting User Acceptance Testing (UAT) with business users and external vendors
• ensuring that testing aligns with regulatory, security, and operational requirements (e.g., GDPR, DORA)

What we offer

Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

Requirements

• fluency in English and German language proficiency (at least B2)
• 3+ years of experience in software testing or QA roles, ideally with 2+ years in voice/contact centre testing
• strong understanding of IVR systems, voicebot logic, call flows, and telephony integration
• experience designing test cases for multi-channel conversational interfaces
• experience working in Agile/Kanban teams and contributing to sprint ceremonies
• familiarity with API testing and voice channel integrations
• strong communication skills and the ability to coordinate with distributed delivery teams

Technology we use 

• platforms: AWS, Genesys, Cognigy, or other IVR/voice environments
• test tools: Selenium, Postman, SoapUI, Robot Framework, Speech recognition tools (e.g., Twilio Test Tools, Hammer, Cyara)
• CI/CD & Version Control: GitLab, Jenkins, Git
• tracking & collaboration: Jira, Confluence, Microsoft Teams

Nice to have 

• knowledge of test automation frameworks and scripting languages (JavaScript, Python, or similar)